Strategy
Transformation
Plain English
A major change in how something works.
Definition
Transformation is a fundamental change in how a glossarySystemA system is a collection of interconnected components that work together to achieve a specific function or outcome.Open glossary term, organisation, or experience operates, often involving structure, glossaryProcessA process is a defined sequence of steps used to achieve a specific outcome.Open glossary term, and glossaryBehaviourBehaviour refers to how users interact with a system, including actions, patterns, and responses.Open glossary term.
In practice
Applied to redesigning glossarySystemA system is a collection of interconnected components that work together to achieve a specific function or outcome.Open glossary term, improving experiences, or shifting how organisations deliver value.
The reality
Transformation is often treated as a one-off project, but it’s an ongoing glossaryProcessA process is a defined sequence of steps used to achieve a specific outcome.Open glossary term.
FAQ
Common questions
A few practical answers to the questions that usually come up around this term.
What is transformation?
Transformation is a fundamental change in how something operates.
How is transformation different from improvement?
Transformation is a major shift, while improvement is incremental.
Why is transformation difficult?
It requires changes to glossarySystemA system is a collection of interconnected components that work together to achieve a specific function or outcome.Open glossary term, glossaryProcessA process is a defined sequence of steps used to achieve a specific outcome.Open glossary term, and glossaryBehaviourBehaviour refers to how users interact with a system, including actions, patterns, and responses.Open glossary term.
What drives transformation?
Technology, user needs, and business goals.
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