People can’t find important information
Important pages, tools or content are difficult to locate through the main navigation.
Navigation Review
Independent review of your website or application’s navigation to identify findability issues, reduce confusion and help people find the information they need quickly and confidently.
Fixed Price
£1,995 + VATor PAYG
Designed for
- One website or digital product
- Primary navigation
- Desktop and mobile navigation
- Existing analytics and research
- Two-week engagement
Need something different? Larger or more complex projects are usually better suited to a bespoke engagement.
How do I know if my project is the right fit? ↓What a navigation review actually is
People don’t get lost because they clicked the wrong thing. They get lost because the navigation doesn’t match the way they think.
A Navigation Review provides an independent assessment of how people move through your website or digital product.
Rather than reviewing individual pages, the engagement focuses on menus, labels, hierarchy and navigation patterns to identify where people struggle to find information or complete important tasks.
You’ll leave with practical recommendations that improve findability, reduce confusion and help users navigate with confidence.
Common problems
Navigation has grown over time
Menus, labels and categories have expanded without a clear structure.
Different teams organise content differently
Internal ownership is shaping the navigation more than user expectations.
Search is being used as a workaround
People rely on search because navigation is not helping them find what they need.
Why work with me
Good navigation isn’t about menus. It’s about helping people make decisions.
People shouldn’t have to stop and think about where something might be. Good navigation reflects the way users naturally expect information to be organised.
I combine information architecture, UX and user research to identify where navigation creates unnecessary effort and where improvements will make the biggest difference.
You’ll leave with navigation that reflects the way users naturally think rather than the way organisations are structured.
Is this right for you?
- 01
Your navigation feels confusing
Users need a clearer way to understand where they are and where to go next.
- 02
Important pages are difficult to find
High-value content or tasks are buried, missed or discovered too late.
- 03
Search is replacing navigation
People are using search because the navigation structure does not match their expectations.
- 04
You’re planning a redesign
Review navigation before investing further in design or development.
What you’ll receive
Kick-off session
A focused discussion to understand the product, users, navigation and priority tasks.
Navigation review
Independent review of menus, labels, hierarchy and navigation patterns.
Navigation and findability analysis
Assessment of findability issues, confusing labels and structural weaknesses.
Prioritised recommendations
Clear improvements ranked by likely impact on users and implementation effort.
Playback session
A collaborative walkthrough of findings and recommended navigation improvements.
Written summary
A concise document your team can use during redesign, content or navigation planning.
What’s not included
- Tree testing with users
- Card sorting research
- Full information architecture redesign
- Content rewriting
- Implementation support
Example deliverables
01
Navigation Review report
A structured review of the current navigation with findings and recommendations.
02
Navigation analysis
Summary of findability issues, confusing labels and hierarchy problems.
03
Prioritised recommendations
Practical improvements explaining what should change and why.
04
Prioritised action plan
Next steps ready for navigation, content or redesign planning.
Typical timeline
Week 1
Kick-off and navigation review
Kick-off, evidence review and assessment of the current navigation.
Week 2
Recommendations and playback
Navigation recommendations, playback and next-step planning.
Frequently Asked Questions
What kinds of websites is this designed for?
Every Navigation Review focuses on one website or digital product. Typical examples include: • Marketing websites. • Ecommerce stores. • SaaS platforms. • Customer portals. • Internal business applications. Larger or more complex projects are usually better suited to a bespoke engagement.
What’s the difference between a Navigation Review and an Information Architecture Review?
A Navigation Review focuses specifically on menus, labels and navigation patterns. An Information Architecture Review looks at the wider structure, organisation and hierarchy of information across the entire product.
Why do users struggle with navigation?
People rarely struggle because they can’t use a menu. They struggle because information is organised around the business rather than around the way users think.
What happens after the review?
You’ll receive prioritised recommendations explaining how navigation can be simplified and where improvements will have the greatest impact.
Where are you based?
I’m based in Manchester, UK and work with organisations across the UK, Europe and internationally. Most projects are delivered remotely, although I’m happy to travel for workshops, stakeholder sessions and key project milestones where required.
Do you work remotely?
Yes. Most projects are delivered remotely using Microsoft Teams, Google Meet or Zoom. Working remotely allows me to support organisations across the UK and internationally while remaining flexible and cost-effective.
Will I work directly with you?
Yes. Every project is delivered by me. If additional specialist support is ever needed, I’ll discuss it with you first, but you’ll always work directly with me throughout the project.
Can you work alongside our existing team?
Absolutely. Many clients already have designers, researchers, developers or product managers in place. I can provide additional capacity, independent advice or senior support without disrupting the way your team already works.
Do you only work with large organisations?
No. I’ve worked with startups, SMEs, agencies, charities, public sector organisations and global enterprises. Every engagement is tailored to the size, complexity and goals of the organisation.
What if my project doesn’t fit one of your fixed engagements?
The fixed engagements are designed around the most common types of engagement. If your project requires something different, I’ll create a bespoke proposal based on your goals, timescales and scope.
How quickly can you start?
Availability varies throughout the year, but many fixed engagements can begin within one to two weeks. If you have an urgent requirement, let me know and I’ll always do my best to accommodate it.
Do you sign NDAs and work with confidential information?
Yes. Much of my work has involved commercially sensitive products, government services and confidential research. I’m happy to sign NDAs and regularly work with organisations where confidentiality is essential.
Related thinking
Related glossary
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UX, research and product leadership for teams tackling complex digital services.
Previous feedback
I had a fantastic experience working with Andy. One of his most impressive achievements during our time at NHS HEE was masterminding a deeply complex information architecture for a new platform that brought together a large number of legacy websites.
Will Parkhouse
Senior Content Designer
If people are struggling to find what they need, let’s discuss whether a Navigation Review is the right place to start.