You don’t know where users struggle
Observe real people completing real tasks.
Usability Testing Sprint
Moderated usability testing to observe how real users complete important tasks, identify usability issues and improve confidence before investing in design or development.
Fixed Price
£5,995 + VATor PAYG
Designed for
- One website, application or digital product
- One or more critical user journeys
- Prototype or live product
- Moderated usability testing
- Two-week engagement
Need something different? Larger or more complex projects are usually better suited to a bespoke engagement.
How do I know if my project is the right fit? ↓What a usability testing sprint actually is
Watching real users changes decisions faster than another stakeholder meeting.
A Usability Testing Sprint shows you how people actually interact with your website, application or prototype while attempting to complete important tasks.
Moderated usability testing uncovers where users hesitate, become confused or abandon journeys, replacing assumptions with direct evidence.
You’ll leave with a clear understanding of what works, what doesn’t and which improvements should be prioritised before investing further in design or development.
Common problems
Everyone’s opinion is different
Real user behaviour helps teams move beyond assumptions and agree what should be improved first.
You’re preparing to launch
Identify usability issues before they become expensive problems after release.
You want confidence before investing further
Identify issues while they’re still quick and inexpensive to fix.
Why work with me
The fastest way to improve a product is to watch someone try to use it.
Analytics can show where users leave. Usability testing shows why.
I plan and moderate focused usability sessions that reveal where people hesitate, become confused or abandon important tasks, turning those observations into practical recommendations your team can act on immediately.
You’ll leave with evidence everyone can see, understand and use to make better product decisions.
Is this right for you?
- 01
You’re launching something new
Validate the experience before release.
- 02
You have a prototype
Understand whether people can successfully complete key tasks.
- 03
You’re relying on assumptions
Observe real users completing real tasks before making further product decisions.
- 04
You want confidence before investing further
Identify usability issues before they become more expensive to fix.
What you’ll receive
Kick-off session
A focused session to confirm objectives, users, tasks and the experience being tested.
Usability testing plan
A practical plan covering tasks, scenarios, success criteria and session structure.
Moderated usability testing sessions
Focused sessions with users completing important tasks in a prototype or live product.
Prioritised findings
Clear findings ranked by severity, confidence and likely impact.
Playback session
A collaborative walkthrough of what users experienced and what should happen next.
Written summary
A concise document capturing findings, evidence and practical recommendations.
What’s not included
- Participant recruitment
- Participant incentives
- International testing
- Prototype creation
- Implementation support
Example deliverables
01
Usability Testing report
A structured summary of the test approach, findings and recommendations.
02
Task completion analysis
A clear view of how users completed key tasks and where they struggled.
03
Prioritised findings
Findings ranked by severity, confidence and likely impact on users and the business.
04
Prioritised action plan
A practical list of recommended improvements ready for planning or iteration.
Typical timeline
Week 1
Planning and sessions
Planning, recruitment coordination and moderated sessions.
Week 2
Analysis and recommendations
Analysis, playback and recommendations.
Frequently Asked Questions
What kinds of products is this designed for?
Every Usability Testing Sprint focuses on one website, application or digital product, helping you understand how real users complete important tasks. Typical examples include: • A marketing website before launch. • An ecommerce checkout. • A SaaS onboarding flow. • A customer portal. • A high-fidelity prototype before development. Larger or more complex projects are usually better suited to a bespoke engagement.
How many participants do I need?
The number of participants depends on what you’re trying to learn. Most usability issues become visible surprisingly quickly when testing representative users completing realistic tasks. Before the engagement begins, we’ll agree the most appropriate approach based on your objectives.
Can usability testing be carried out remotely?
Yes. Most usability testing is delivered remotely using moderated sessions, allowing participants to complete tasks from their normal environment while still providing rich qualitative insight.
What happens after usability testing?
You’ll receive prioritised findings, practical recommendations and a playback session so your team understands what users experienced and what should happen next.
Where are you based?
I’m based in Manchester, UK and work with organisations across the UK, Europe and internationally. Most projects are delivered remotely, although I’m happy to travel for workshops, stakeholder sessions and key project milestones where required.
Do you work remotely?
Yes. Most projects are delivered remotely using Microsoft Teams, Google Meet or Zoom. Working remotely allows me to support organisations across the UK and internationally while remaining flexible and cost-effective.
Will I work directly with you?
Yes. Every project is delivered by me. If additional specialist support is ever needed, I’ll discuss it with you first, but you’ll always work directly with me throughout the project.
Can you work alongside our existing team?
Absolutely. Many clients already have designers, researchers, developers or product managers in place. I can provide additional capacity, independent advice or senior support without disrupting the way your team already works.
Do you only work with large organisations?
No. I’ve worked with startups, SMEs, agencies, charities, public sector organisations and global enterprises. Every engagement is tailored to the size, complexity and goals of the organisation.
What if my project doesn’t fit one of your fixed engagements?
The fixed engagements are designed around the most common types of engagement. If your project requires something different, I’ll create a bespoke proposal based on your goals, timescales and scope.
How quickly can you start?
Availability varies throughout the year, but many fixed engagements can begin within one to two weeks. If you have an urgent requirement, let me know and I’ll always do my best to accommodate it.
Do you sign NDAs and work with confidential information?
Yes. Much of my work has involved commercially sensitive products, government services and confidential research. I’m happy to sign NDAs and regularly work with organisations where confidentiality is essential.
Related thinking
Related glossary
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Previous feedback
I had a fantastic experience working with Andy. One of his most impressive achievements during our time at NHS HEE was masterminding a deeply complex information architecture for a new platform that brought together a large number of legacy websites.
Will Parkhouse
Senior Content Designer
If you want to see how real users experience your product before investing further in design or development, let’s discuss whether a Usability Testing Sprint is the right place to start.