Legacy systems slow delivery
Technology is limiting future improvement.
Legacy Service Review
Independent review of your existing service to identify legacy constraints, reduce operational risk and support future service modernisation.
Fixed Price
£4,995 + VATor PAYG
Designed for
- One existing service
- Legacy systems
- Existing processes
- Transformation planning
- Two-week engagement
Need something different? Larger or more complex services are usually better suited to a bespoke engagement.
How do I know if my project is the right fit? ↓What a legacy service review actually is
Most legacy services don’t fail because they’re old. They fail because they’ve become too difficult to change.
A Legacy Service Review helps organisations understand how existing services, systems and operational processes affect future transformation.
Rather than recommending replacement immediately, the engagement identifies constraints, dependencies, risks and opportunities to improve the service over time.
You’ll leave with a clearer understanding of what should change first and where future investment will create the greatest value.
Common problems
Nobody understands the complete service
Knowledge has become fragmented over time.
Change feels risky
Dependencies are unclear.
You’re planning transformation
Understand today’s service before redesigning tomorrow’s.
Why work with me
Legacy is rarely just a technology problem. It’s usually an organisational one.
Most legacy services continue to evolve long after the people who originally designed them have moved on.
I combine service design, UX and transformation thinking to understand how legacy systems, processes and organisational structures influence future change.
You’ll leave with practical recommendations that reduce risk while supporting sustainable modernisation.
Is this right for you?
- 01
Legacy systems limit progress
Understand which constraints are slowing improvement.
- 02
You’re planning modernisation
Review the existing service before committing transformation investment.
- 03
Teams lack a shared understanding
Build a clearer picture of how the service works today.
- 04
You need confidence before change
Identify risks, dependencies and priorities before modernisation begins.
What you’ll receive
Kick-off session
A focused discussion to understand the existing service, systems, processes and transformation goals.
Legacy service review
Independent review of one existing service or platform and the constraints around it.
Legacy service analysis
Assessment of systems, processes, dependencies, operational risks and modernisation opportunities.
Prioritised recommendations
Clear recommendations explaining which risks and constraints should be addressed first.
Playback session
A collaborative walkthrough of findings, risks and recommended modernisation priorities.
Written summary
A concise document supporting transformation planning and future investment decisions.
What’s not included
- Technical architecture audit
- System replacement planning
- Procurement support
- Development support
- Operational implementation
Example deliverables
01
Legacy Service Review report
A structured review of service constraints, dependencies, risks and recommendations.
02
Legacy service analysis
Summary of legacy systems, process constraints, operational dependencies and modernisation risks.
03
Prioritised recommendations
Practical recommendations explaining what should change first and why.
04
Prioritised action plan
Next steps ready for transformation planning and modernisation decisions.
Typical timeline
Week 1
Kick-off and legacy review
Kick-off, service review and legacy analysis.
Week 2
Playback and recommendations
Playback, recommendations and next steps.
Frequently Asked Questions
What kinds of legacy services is this designed for?
Every Legacy Service Review focuses on one existing service or platform. Typical examples include: • Public sector services. • Internal business systems. • Customer service platforms. • Healthcare services. • Enterprise applications. Larger or more complex services are usually better suited to a bespoke engagement.
Is this just about technology?
No. The review considers people, processes, governance and operational dependencies alongside technology.
Will you recommend replacing the system?
Only if the evidence supports it. Many organisations benefit more from gradual improvement than wholesale replacement.
What happens after the review?
You’ll receive prioritised recommendations explaining which legacy risks should be addressed first and where future modernisation should begin.
Where are you based?
I’m based in Manchester, UK and work with organisations across the UK, Europe and internationally. Most projects are delivered remotely, although I’m happy to travel for workshops, stakeholder sessions and key project milestones where required.
Do you work remotely?
Yes. Most projects are delivered remotely using Microsoft Teams, Google Meet or Zoom. Working remotely allows me to support organisations across the UK and internationally while remaining flexible and cost-effective.
Will I work directly with you?
Yes. Every project is delivered by me. If additional specialist support is ever needed, I’ll discuss it with you first, but you’ll always work directly with me throughout the project.
Can you work alongside our existing team?
Absolutely. Many clients already have designers, researchers, developers or product managers in place. I can provide additional capacity, independent advice or senior support without disrupting the way your team already works.
Do you only work with large organisations?
No. I’ve worked with startups, SMEs, agencies, charities, public sector organisations and global enterprises. Every engagement is tailored to the size, complexity and goals of the organisation.
What if my project doesn’t fit one of your fixed engagements?
The fixed engagements are designed around the most common types of engagement. If your project requires something different, I’ll create a bespoke proposal based on your goals, timescales and scope.
How quickly can you start?
Availability varies throughout the year, but many fixed engagements can begin within one to two weeks. If you have an urgent requirement, let me know and I’ll always do my best to accommodate it.
Do you sign NDAs and work with confidential information?
Yes. Much of my work has involved commercially sensitive products, government services and confidential research. I’m happy to sign NDAs and regularly work with organisations where confidentiality is essential.
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Previous feedback
I had a fantastic experience working with Andy. One of his most impressive achievements during our time at NHS HEE was masterminding a deeply complex information architecture for a new platform that brought together a large number of legacy websites.
Will Parkhouse
Senior Content Designer
If you want to modernise an existing service while reducing unnecessary risk, let’s discuss whether a Legacy Service Review is the right place to start.