Mobile Experience Review
Independent review of your mobile website or application to identify usability issues, improve customer journeys and create better mobile experiences.
Fixed Price
£1,995 + VAT
Designed for
- One mobile website or application
- Core customer journeys
- Mobile browsers or native apps
- Existing analytics and research
- Two-week engagement
Need something different?
Larger or more complex projects are usually better suited to a bespoke engagement.
How do I know if my project is the right fit? ↓What a mobile experience review actually is
Mobile isn’t a smaller desktop.
A Mobile Experience Review is an independent assessment of how well your website or application performs on mobile devices.
Rather than simply checking whether a page is responsive, the review focuses on how people actually use the experience during one-handed use, limited attention and on-the-go behaviour. Navigation, forms, touch interactions, content hierarchy, page flow and mobile-specific usability are all assessed to identify where unnecessary friction is affecting the experience.
The goal is to help you understand what should be improved before investing further in design or development.
Common problems
The desktop experience works better than mobile
Users struggle to complete the same tasks on smaller screens.
Mobile conversion is significantly lower
Customers are dropping out before completing key journeys.
Important tasks feel frustrating
Navigation, forms or interactions create unnecessary friction on mobile devices.
You’re planning a redesign
Understand what needs improving before investing in a new mobile experience.
Why work with me
Designing for mobile isn’t about making everything smaller.
It’s about understanding how people behave when they’re using a product in very different environments, often with limited attention, one-handed interactions, on-the-go behaviour and far less patience than desktop users.
My reviews focus on the complete mobile experience, identifying where people struggle, where unnecessary effort is introduced and which improvements will have the greatest impact on usability and completion rates.
The result is a clearer understanding of what mobile users actually need and practical recommendations your team can prioritise with confidence.
Is this right for you?
Most customers are on mobile
Most of your customers use mobile devices to access your product or service.
Falling mobile conversion
Performance on mobile isn’t matching expectations.
Important mobile tasks feel slow
You want to make important tasks faster and easier to complete.
You’re about to redesign mobile
Validate the existing experience before committing further investment.
What you’ll receive
Kick-off session
A focused discussion covering your product, users and business goals.
Mobile UX review
Independent assessment of the mobile experience across the journeys that matter most.
Prioritised recommendation report
Clear improvements ranked by impact and implementation effort.
UX observations
Practical feedback covering usability, interaction design and mobile-specific behaviour.
Playback session
A collaborative walkthrough of the findings with your team.
Written summary
A concise document supporting future design and development decisions.
What’s not included
- Native app development
- Visual redesign
- User research with participants
- Accessibility compliance audit
- Development support
Example deliverables
Mobile Experience Review report
A structured review of the mobile experience with prioritised findings.
Prioritised recommendations
Practical improvements explaining what should change and why.
Executive summary
A concise overview for stakeholders and decision makers.
Prioritised action plan
A prioritised checklist of improvements ready for implementation.
Typical timeline
Week 1
Kick-off and review
Review the mobile experience, key journeys and supporting evidence.
Week 2
Playback and recommendations
Present findings, discuss improvements and agree next steps.
Frequently Asked Questions
What kinds of mobile products is this designed for?
Every Mobile Experience Review focuses on a single mobile experience, helping identify usability issues before further investment. Typical examples include: • A responsive marketing website. • An ecommerce mobile experience. • A customer portal or self-service application. • A SaaS platform used primarily on mobile devices. • A native iOS or Android application. Larger or more complex projects are usually better suited to a bespoke engagement.
Is this only for mobile apps?
No. The review is suitable for responsive websites, customer portals, SaaS products and native mobile applications.
What makes mobile UX different from desktop UX?
People use mobile devices differently. They’re often on the move, using one hand and completing tasks in shorter periods of time, creating very different usability challenges.
Can this improve mobile conversion?
Yes. Many mobile conversion problems are caused by unnecessary friction, confusing navigation or poor interaction design. Improving the mobile experience often improves conversion too.
Where are you based?
I’m based in Manchester, UK and work with organisations across the UK, Europe and internationally. Most projects are delivered remotely, although I’m happy to travel for workshops, stakeholder sessions and key project milestones where required.
Do you work remotely?
Yes. Most projects are delivered remotely using Microsoft Teams, Google Meet or Zoom. Working remotely allows me to support organisations across the UK and internationally while remaining flexible and cost-effective.
Will I work directly with you?
Yes. Every project is delivered by me. If additional specialist support is ever needed, I’ll discuss it with you first, but you’ll always work directly with me throughout the project.
Can you work alongside our existing team?
Absolutely. Many clients already have designers, researchers, developers or product managers in place. I can provide additional capacity, independent advice or senior support without disrupting the way your team already works.
Do you only work with large organisations?
No. I’ve worked with startups, SMEs, agencies, charities, public sector organisations and global enterprises. Every engagement is tailored to the size, complexity and goals of the organisation.
What if my project doesn’t fit one of your fixed engagements?
The fixed engagements are designed around the most common types of engagement. If your project requires something different, I’ll create a bespoke proposal based on your goals, timescales and scope.
How quickly can you start?
Availability varies throughout the year, but many fixed engagements can begin within one to two weeks. If you have an urgent requirement, let me know and I’ll always do my best to accommodate it.
Do you sign NDAs and work with confidential information?
Yes. Much of my work has involved commercially sensitive products, government services and confidential research. I’m happy to sign NDAs and regularly work with organisations where confidentiality is essential.
Related thinking
Related glossary
Related case studies
If you’re looking to improve the mobile experience before investing in design or development, let’s discuss whether a Mobile Experience Review is the right place to start.