Focused, independent consultancy engagements across UX, user research, service design, information architecture, CRO, accessibility, and strategy — brought in to move a specific problem forward.
UX CONSULTANT
Independent UX support to help identify what’s getting in the way, where users are struggling and what should happen next through UX audits, design reviews, usability testing and customer journey analysis.
Fixed engagements
USER RESEARCH CONSULTANT
Independent user research consulting to help you understand your users, reduce uncertainty and make better product decisions through research planning, user interviews, usability testing and behavioural analysis.
SERVICE DESIGN CONSULTANT
Independent service design consulting to help you improve end-to-end services, align teams and create better experiences across people, processes and technology.
INFORMATION ARCHITECTURE CONSULTANT
Independent information architecture consulting to help people find what they need, complete tasks with confidence and navigate complex digital products more easily.
CRO CONSULTANT
Independent conversion optimisation consulting to identify where customers drop off, what’s creating friction and how to improve conversion through evidence-based optimisation.
ACCESSIBILITY CONSULTANT
Independent accessibility consulting to help identify barriers, improve usability and create digital products and services that work for everyone.
Fixed engagements
PRODUCT STRATEGY CONSULTANT
Independent product strategy consulting to help validate ideas, prioritise opportunities and make better product decisions before significant time and money are invested.
Fixed engagements
DIGITAL TRANSFORMATION CONSULTANT
Independent digital transformation consulting to help simplify complexity, align teams and deliver meaningful organisational change across people, processes and technology.
FRACTIONAL UX LEAD
Senior product, UX and user research leadership to help teams make better decisions, strengthen delivery and improve digital products without hiring a permanent leadership role.
LET'S WORK TOGETHER
UX, research and product leadership for teams tackling complex digital services. The work usually starts where things have become harder than they need to be: unclear journeys, inconsistent products, competing priorities, or teams trying to move forward without a clear direction. I help simplify the problem, shape the right next step, and turn complexity into something people can actually use.
Previous feedback
I had a fantastic experience working with Andy. One of his most impressive achievements during our time at NHS HEE was masterminding a deeply complex information architecture for a new platform that brought together a large number of legacy websites.
Will Parkhouse
Senior Content Designer