People abandon your forms
Errors, unclear labels and confusing validation stop users completing important tasks.
Forms Accessibility Review
Review forms, labels, validation and error handling against WCAG and with assistive technology, so people can complete them without hitting barriers.
Fixed Price
£1,995 + VATor PAYG
Designed for
- One website or digital product
- Key forms and form journeys
- WCAG and assistive technology review
- Desktop and mobile experience
- Two-week engagement
Need something different? Larger or more complex projects are usually better suited to a bespoke engagement.
How do I know if my project is the right fit? ↓What a forms accessibility review actually is
Forms are where accessibility problems cost the most. They’re where people register, apply, pay and get help.
A Forms Accessibility Review provides an independent assessment of the forms in your website or digital product: labels, instructions, validation, error handling and completion flows.
Each form is reviewed against recognised accessibility guidance, including WCAG, and checked with assistive technology, focusing on the practical barriers that stop people completing them.
You’ll leave with prioritised recommendations that make your forms easier for everyone to complete.
Common problems
Errors are hard to recover from
Error messages don’t explain what went wrong or how to fix it.
Assistive technology users are blocked
Forms behave unpredictably with screen readers and keyboard navigation.
Compliance is becoming a concern
Forms are often where products fall furthest short of recognised accessibility standards.
Why work with me
A form that fails accessibly still fails. The goal is forms people can actually complete.
Forms concentrate more accessibility failures than any other part of a product: missing labels, inaccessible errors, keyboard traps and validation that only works for some users.
I combine accessibility, UX and form design experience, including high-stakes government and financial services forms, to identify barriers, explain their impact and prioritise the fixes that matter most.
You’ll leave with practical recommendations rather than just a compliance checklist.
Is this right for you?
- 01
Your forms have never been reviewed
You need to understand where barriers exist in your most important forms.
- 02
Completion rates are poor
You want to know whether accessibility barriers are costing you completed journeys.
- 03
You’re preparing for compliance
You need your forms assessed against recognised guidance before risk increases.
- 04
You’re rebuilding your forms
Review accessibility before investing further in design or development.
What you’ll receive
Kick-off session
A focused discussion to understand your product, key forms and accessibility concerns.
Forms accessibility review
Independent review of key forms across desktop and mobile, including labels, validation and error handling.
WCAG and assistive technology assessment
Assessment against recognised guidance, checked with screen reader and keyboard navigation.
Prioritised recommendations
Clear improvements ranked by impact, severity and implementation effort.
Playback session
A collaborative walkthrough of findings and recommended improvements.
Written summary
A concise document supporting form improvement or development planning.
What’s not included
- Full accessibility audit of the wider product
- Assistive technology user testing with participants
- Form redesign or content production
- Development support
- Legal compliance certification
Example deliverables
01
Forms Accessibility Review report
A structured review of form accessibility barriers with findings and recommendations.
02
WCAG assessment
Summary of form accessibility issues mapped to recognised guidance where relevant.
03
Prioritised recommendations
Practical improvements explaining what should change and why.
04
Prioritised action plan
Next steps ready for form improvement or development planning.
Typical timeline
Week 1
Kick-off and forms review
Kick-off, form journey review and accessibility assessment.
Week 2
Playback and recommendations
Playback, recommendations and next steps.
Frequently Asked Questions
How many forms does the review cover?
Every review focuses on the forms within one website or digital product, prioritising the journeys that matter most: registration, checkout, applications, contact and account management.
Do you test with assistive technology?
Yes. Forms are checked with screen reader and keyboard navigation as part of the review. This is expert testing rather than research with assistive technology users. That would be a separate engagement.
Is this different from an Accessibility Review?
Yes. An Accessibility Review assesses a whole website or product. A Forms Accessibility Review goes deeper on forms specifically, covering labels, validation, error handling and completion, where barriers cause the most damage.
What happens after the review?
You’ll receive prioritised recommendations explaining which form improvements should happen first and why.
Where are you based?
I’m based in Manchester, UK and work with organisations across the UK, Europe and internationally. Most projects are delivered remotely, although I’m happy to travel for workshops, stakeholder sessions and key project milestones where required.
Do you work remotely?
Yes. Most projects are delivered remotely using Microsoft Teams, Google Meet or Zoom. Working remotely allows me to support organisations across the UK and internationally while remaining flexible and cost-effective.
Will I work directly with you?
Yes. Every project is delivered by me. If additional specialist support is ever needed, I’ll discuss it with you first, but you’ll always work directly with me throughout the project.
Can you work alongside our existing team?
Absolutely. Many clients already have designers, researchers, developers or product managers in place. I can provide additional capacity, independent advice or senior support without disrupting the way your team already works.
Do you only work with large organisations?
No. I’ve worked with startups, SMEs, agencies, charities, public sector organisations and global enterprises. Every engagement is tailored to the size, complexity and goals of the organisation.
What if my project doesn’t fit one of your fixed engagements?
The fixed engagements are designed around the most common types of engagement. If your project requires something different, I’ll create a bespoke proposal based on your goals, timescales and scope.
How quickly can you start?
Availability varies throughout the year, but many fixed engagements can begin within one to two weeks. If you have an urgent requirement, let me know and I’ll always do my best to accommodate it.
Do you sign NDAs and work with confidential information?
Yes. Much of my work has involved commercially sensitive products, government services and confidential research. I’m happy to sign NDAs and regularly work with organisations where confidentiality is essential.
Related thinking
Related glossary
Related case studies
LET'S WORK TOGETHER
Ready to improve your product?
UX, research and product leadership for teams tackling complex digital services.
Previous feedback
I had a fantastic experience working with Andy. One of his most impressive achievements during our time at NHS HEE was masterminding a deeply complex information architecture for a new platform that brought together a large number of legacy websites.
Will Parkhouse
Senior Content Designer
If you’re looking for review forms, labels, validation and error handling against WCAG and with assistive technology, so people can complete them without hitting barriers, let’s discuss whether Forms Accessibility Review is the right place to start.