Case studies
Case studies from complex digital product work.
12Case studies
Examples of complex digital products and services improved through UX, user research, information architecture, and clearer product direction.
Barclays Bank
Building an in-house design function from the ground up.View case studyING Bank
Launching and scaling a digital bank across new markets.View case studyCo-op Bank
Modernising a bank built on outdated systems.View case studyGOV.UK Verify
Designing a digital identity service to government standards.View case studyAudi
Joined-up ownership journeys across disconnected systems.View case studyVodafone
Launching a TV platform into a saturated market.View case studyHoliday Gems
High traffic. Low conversion.View case studyFYVO
Turning disconnected optimisation into a single system that actually improves performance.View case studyLucidora
Turning a fragmented product catalogue into a structured, high-performing ecommerce store.View case studyTravelbag
Booking holidays on mobile wasn’t trusted.View case studyPlayStation
Extending the PlayStation experience beyond the console.View case studyLET'S WORK TOGETHER
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UX, research and product leadership for teams tackling complex digital services.
Previous feedback
I had a fantastic experience working with Andy. One of his most impressive achievements during our time at NHS HEE was masterminding a deeply complex information architecture for a new platform that brought together a large number of legacy websites.
Will Parkhouse
Senior Content Designer