Quality questions need UX substance
Responses about user research, design or accessibility read thin without senior input.
Tender Support
Support public and private sector tenders with UX, research and service design expertise.
Fixed Price
£600 per day
Designed for
- Agencies and consultancies
- Public and private sector bids
- UX, research and service design input
- Bid writing support
- Flexible engagement
Need something different? Support can range from a single quality question through to full bid support.
What tender support actually is
Tenders are won on evidence and clarity, not enthusiasm.
Tender Support adds senior UX, research and service design expertise to your bid, strengthening quality responses, method statements, case studies and the user-centred story evaluators are looking for.
Rather than simply proofreading documents, the engagement improves how your approach is framed, evidenced and scored, particularly where user-centred design, research or accessibility carry marks.
You’ll submit a stronger, more credible tender with the user-centred thinking evaluators expect to see.
Common problems
Public sector bids expect user-centred evidence
Frameworks and standards ask for research and design approaches your team hasn’t had to articulate before.
Deadlines are tight
Bid teams need experienced input quickly, without a lengthy onboarding.
You lack a senior design voice
The bid would benefit from experience the current team doesn’t have in-house.
Why work with me
Evaluators can tell the difference between a described process and a lived one.
I’ve spent more than twenty years delivering UX, research and service design across public and private sector organisations, including government services, so the approaches in your bid are written from experience, not a template.
My role is to strengthen the evidence, sharpen the method statements and make sure the user-centred story stands up to scoring.
Is this right for you?
- 01
You’re responding to a public sector tender
You need credible user-centred design and research content that scores well.
- 02
A quality question needs expert input
You want senior help on specific UX, research or accessibility responses.
- 03
The bid is competitive
You want experienced support to improve the overall quality of the submission.
- 04
You’re building a delivery approach
You need a realistic, evidenced method statement rather than boilerplate.
What you’ll receive
Bid review
A senior review of the tender requirements, your draft responses and supporting materials.
Quality response input
Practical drafting and editing support for UX, research, service design and accessibility questions.
Method statements
Credible, evidenced descriptions of user-centred approaches, tailored to the opportunity.
Case study support
Advice on selecting and framing evidence that demonstrates relevant experience.
Evaluation-focused feedback
Recommendations focused on how responses will actually be scored.
Flexible support
Support ranging from a single question review to involvement across the full bid.
What’s not included
- Bid management or submission ownership
- Commercial or pricing strategy
- Graphic design production
- Guaranteed tender outcome
- Delivery of the tendered work
Example deliverables
01
Bid review summary
A concise assessment of the draft bid with improvement opportunities against the evaluation criteria.
02
Quality response feedback
Practical recommendations and drafting input for UX, research and service design questions.
03
Method statement input
Senior contributions to user-centred delivery approaches and ways of working.
04
Bid action plan
A focused list of changes to make before submission.
Typical timeline
Review
Tender and draft assessment
Review the tender requirements, evaluation criteria and draft responses to identify where the bid can be strengthened.
Support
Input and refinement
Provide drafting input, feedback and refinement support in the run-up to submission.
Frequently Asked Questions
Can you write responses, or only review them?
Both. Support ranges from reviewing and strengthening your drafts to drafting UX, research and service design content for your team to adapt.
Do you work on public sector frameworks?
Yes. I’ve delivered user-centred design and research on government services and understand what public sector evaluators expect to see.
Is support confidential?
Absolutely. Everything is treated confidentially and NDAs are welcomed.
Can we book support at short notice?
Where availability allows, yes. Tender deadlines are usually tight, so the earlier the conversation starts the more I can help.
Where are you based?
I’m based in Manchester, UK and work with organisations across the UK, Europe and internationally. Most projects are delivered remotely, although I’m happy to travel for workshops, stakeholder sessions and key project milestones where required.
Do you work remotely?
Yes. Most projects are delivered remotely using Microsoft Teams, Google Meet or Zoom. Working remotely allows me to support organisations across the UK and internationally while remaining flexible and cost-effective.
Will I work directly with you?
Yes. Every project is delivered by me. If additional specialist support is ever needed, I’ll discuss it with you first, but you’ll always work directly with me throughout the project.
Can you work alongside our existing team?
Absolutely. Many clients already have designers, researchers, developers or product managers in place. I can provide additional capacity, independent advice or senior support without disrupting the way your team already works.
Do you only work with large organisations?
No. I’ve worked with startups, SMEs, agencies, charities, public sector organisations and global enterprises. Every engagement is tailored to the size, complexity and goals of the organisation.
What if my project doesn’t fit one of your fixed engagements?
The fixed engagements are designed around the most common types of engagement. If your project requires something different, I’ll create a bespoke proposal based on your goals, timescales and scope.
How quickly can you start?
Availability varies throughout the year, but many fixed engagements can begin within one to two weeks. If you have an urgent requirement, let me know and I’ll always do my best to accommodate it.
Do you sign NDAs and work with confidential information?
Yes. Much of my work has involved commercially sensitive products, government services and confidential research. I’m happy to sign NDAs and regularly work with organisations where confidentiality is essential.
Related thinking
Related glossary
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LET'S WORK TOGETHER
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UX, research and product leadership for teams tackling complex digital services.
Previous feedback
I had a fantastic experience working with Andy. One of his most impressive achievements during our time at NHS HEE was masterminding a deeply complex information architecture for a new platform that brought together a large number of legacy websites.
Will Parkhouse
Senior Content Designer
If you’re looking for support public and private sector tenders with UX, research and service design expertise, let’s discuss whether Tender Support is the right place to start.