Users can’t find important information
Navigation, labels or search are creating unnecessary friction.
Findability Review
Independent review of how easily people can find information across your website or digital product, identifying barriers that prevent people discovering the information they need and opportunities to improve findability.
Fixed Price
£2,495 + VATor PAYG
Designed for
- One website or digital product
- Navigation and search
- Existing content structure
- Findability assessment
- Two-week engagement
Need something different? Larger or more complex projects are usually better suited to a bespoke engagement.
How do I know if my project is the right fit? ↓What a findability review actually is
If people can’t find it, it may as well not exist.
A Findability Review evaluates how easily people can locate the information, content or functionality they need to complete important tasks.
Rather than reviewing navigation alone, the engagement considers menus, labels, search, information hierarchy and user behaviour to understand where people become lost and why.
You’ll leave with a clearer understanding of what’s preventing users from finding information and practical recommendations to improve the overall experience.
Common problems
Search has become the primary navigation
People rely on search because browsing no longer works.
Important content is hidden
Valuable information exists but is difficult to discover.
You’re planning structural changes
Understand findability before redesigning navigation or information architecture.
Why work with me
Findability isn’t just about navigation. It’s about how people think.
People don’t care how your organisation structures information. They care about finding what they need quickly and confidently.
I combine information architecture, UX and user research to identify why people struggle, where findability breaks down and which improvements will have the greatest impact.
You’ll leave with practical recommendations that make information easier to discover across your entire product.
Is this right for you?
- 01
Users struggle to find information
Identify where people become lost.
- 02
Search usage is increasing
Understand why navigation is no longer enough.
- 03
You’re restructuring content
Improve findability before investing in change.
- 04
You need evidence before redesigning
Understand how people actually search for information.
What you’ll receive
Kick-off session
A focused discussion to understand the product, users, content structure and findability concerns.
Findability review
Independent review of how easily people can locate important information and functionality.
Findability analysis
Assessment of search behaviour, navigation patterns, labels and information hierarchy.
Prioritised recommendations
Clear improvements ranked by likely impact on findability and user effort.
Playback session
A collaborative walkthrough of findings and recommended improvements.
Written summary
A concise document supporting navigation, search and information architecture improvements.
What’s not included
- Navigation redesign
- Content creation
- Search implementation
- Development support
- Content migration
Example deliverables
01
Findability Review report
A structured review of barriers to discovery and opportunities to improve findability.
02
Search and navigation analysis
Summary of where search, navigation, labels and hierarchy help or hinder users.
03
Prioritised recommendations
Practical improvements explaining how information can become easier to find.
04
Prioritised action plan
Next steps ready for navigation, search or IA planning.
Typical timeline
Week 1
Kick-off and findability assessment
Kick-off, evidence review and findability assessment.
Week 2
Playback and recommendations
Playback, recommendations and next steps.
Frequently Asked Questions
What kinds of websites is this designed for?
Every Findability Review focuses on one website or digital product where people struggle to locate information. Typical examples include: • Marketing websites. • Ecommerce stores. • SaaS products. • Customer portals. • Large public sector websites. Larger or more complex projects are usually better suited to a bespoke engagement.
What’s the difference between a Findability Review and a Navigation Review?
A Navigation Review focuses specifically on menus and navigation patterns. A Findability Review considers the complete experience of finding information, including navigation, search, labels and information architecture.
Can this review include search?
Yes. Search behaviour often provides valuable insight into how people expect information to be organised and where navigation is failing.
What happens after the review?
You’ll receive practical recommendations explaining how information can become easier to find through improvements to navigation, search and information architecture.
Where are you based?
I’m based in Manchester, UK and work with organisations across the UK, Europe and internationally. Most projects are delivered remotely, although I’m happy to travel for workshops, stakeholder sessions and key project milestones where required.
Do you work remotely?
Yes. Most projects are delivered remotely using Microsoft Teams, Google Meet or Zoom. Working remotely allows me to support organisations across the UK and internationally while remaining flexible and cost-effective.
Will I work directly with you?
Yes. Every project is delivered by me. If additional specialist support is ever needed, I’ll discuss it with you first, but you’ll always work directly with me throughout the project.
Can you work alongside our existing team?
Absolutely. Many clients already have designers, researchers, developers or product managers in place. I can provide additional capacity, independent advice or senior support without disrupting the way your team already works.
Do you only work with large organisations?
No. I’ve worked with startups, SMEs, agencies, charities, public sector organisations and global enterprises. Every engagement is tailored to the size, complexity and goals of the organisation.
What if my project doesn’t fit one of your fixed engagements?
The fixed engagements are designed around the most common types of engagement. If your project requires something different, I’ll create a bespoke proposal based on your goals, timescales and scope.
How quickly can you start?
Availability varies throughout the year, but many fixed engagements can begin within one to two weeks. If you have an urgent requirement, let me know and I’ll always do my best to accommodate it.
Do you sign NDAs and work with confidential information?
Yes. Much of my work has involved commercially sensitive products, government services and confidential research. I’m happy to sign NDAs and regularly work with organisations where confidentiality is essential.
Related thinking
Related glossary
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UX, research and product leadership for teams tackling complex digital services.
Previous feedback
I had a fantastic experience working with Andy. One of his most impressive achievements during our time at NHS HEE was masterminding a deeply complex information architecture for a new platform that brought together a large number of legacy websites.
Will Parkhouse
Senior Content Designer
If people are struggling to discover the information they need, let’s discuss whether a Findability Review is the right place to start.