Strategy
Digital Transformation
Plain English
Using digital to change how a business works.
Definition
Digital glossaryTransformationTransformation is a fundamental change in how a system, organisation, or experience operates, often involving structure, processes, and behaviour.Open glossary term is the glossaryProcessA process is a defined sequence of steps used to achieve a specific outcome.Open glossary term of using digital technology to fundamentally change how an organisation operates and delivers value.
In practice
Involves redesigning glossaryProcessA process is a defined sequence of steps used to achieve a specific outcome.Open glossary term, glossarySystemA system is a collection of interconnected components that work together to achieve a specific function or outcome.Open glossary term, and experiences to improve glossaryEfficiencyEfficiency measures how quickly and easily users can complete tasks once they are familiar with a system.Open glossary term and user outcomes.
In context
It stalls at the point where the technology is delivered and the working practices are not. The new glossarySystemA system is a collection of interconnected components that work together to achieve a specific function or outcome.Open glossary term goes live and people keep the spreadsheet.
The reality
Most glossaryTransformationTransformation is a fundamental change in how a system, organisation, or experience operates, often involving structure, processes, and behaviour.Open glossary term efforts focus on technology, but the real challenge is changing glossaryProcessA process is a defined sequence of steps used to achieve a specific outcome.Open glossary term and glossaryBehaviourBehaviour refers to how users interact with a system, including actions, patterns, and responses.Open glossary term.
Compared with
Digital Transformation vs Digitisation
Digitisation converts existing glossaryProcessA process is a defined sequence of steps used to achieve a specific outcome.Open glossary term to digital form: the same steps, now on a screen. glossaryTransformationTransformation is a fundamental change in how a system, organisation, or experience operates, often involving structure, processes, and behaviour.Open glossary term changes what the processes are. Most programmes labelled transformation are digitisation with a larger budget.
FAQ
Common questions
A few practical answers to the questions that usually come up around this term.
What is digital transformation?
Digital glossaryTransformationTransformation is a fundamental change in how a system, organisation, or experience operates, often involving structure, processes, and behaviour.Open glossary term is using technology to change how an organisation operates.
Why is digital transformation important?
It improves glossaryEfficiencyEfficiency measures how quickly and easily users can complete tasks once they are familiar with a system.Open glossary term, experience, and competitiveness.
What does digital transformation involve?
Changes to glossarySystemA system is a collection of interconnected components that work together to achieve a specific function or outcome.Open glossary term, glossaryProcessA process is a defined sequence of steps used to achieve a specific outcome.Open glossary term, and serviceUser ExperienceImprove journeys, reduce friction, and make digital products clearer, simpler, and easier to move through.Open service.
Why do digital transformation projects fail?
Because they focus on technology instead of glossaryProcessA process is a defined sequence of steps used to achieve a specific outcome.Open glossary term and people.
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