Strategy
Process
Plain English
How work gets done.
Definition
A process is a defined sequence of steps used to achieve a specific outcome.
In practice
Used to standardise how work is done across teams.
The reality
Overly rigid processes can slow down progress.
FAQ
Common questions
A few practical answers to the questions that usually come up around this term.
What is a process?
A series of steps to complete work.
Why are processes important?
They create glossaryConsistencyConsistency is the use of uniform patterns, behaviours, and visual elements across a product to create familiarity and predictability. It helps users learn once and apply that knowledge throughout the experience.Open glossary term.
What is a risk?
Becoming too rigid.
How should processes be used?
As guidance, not restriction.
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