Strategy
Process
Plain English
How work gets done.
Definition
A process is a defined sequence of steps used to achieve a specific outcome.
In practice
Used to standardise how work is done across teams.
In context
The documented one and the real one always differ. Mapping what people actually do, rather than what the manual says, is where improvement work has to start.
The reality
Overly rigid processes can slow down progress.
Compared with
Process vs Workflow
A process is the broader activity, often spanning teams and glossarySystemA system is a collection of interconnected components that work together to achieve a specific function or outcome.Open glossary term. A glossaryWorkflowA workflow is a defined sequence of tasks or steps required to complete a process.Open glossary term is a defined sequence of steps within it. Processes get redesigned; workflows get automated.
FAQ
Common questions
A few practical answers to the questions that usually come up around this term.
What is a process?
A series of steps to complete work.
Why are processes important?
They create glossaryConsistencyConsistency is the use of uniform patterns, behaviours, and visual elements across a product to create familiarity and predictability. It helps users learn once and apply that knowledge throughout the experience.Open glossary term.
What is a risk?
Becoming too rigid.
How should processes be used?
As guidance, not restriction.
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