Strategy
Change Management
Also known as: Organisational change management & Organizational change management
Plain English
Helping people adapt to change.
Definition
Change management is the glossaryProcessA process is a defined sequence of steps used to achieve a specific outcome.Open glossary term of planning and managing how changes are introduced and adopted within an organisation.
In practice
Includes communication, training, and support to ensure successful adoption.
In context
It is treated as communication and is mostly incentives. People adopt a new way of working when the old one stops being the easier option.
The reality
Most change initiatives fail due to lack of buy-in or poor execution.
Compared with
Change Management vs Training
Training teaches people how to use something. Change management addresses whether they will, covering incentives, glossaryWorkflowA workflow is a defined sequence of tasks or steps required to complete a process.Open glossary term, and what happens to the glossaryProcessA process is a defined sequence of steps used to achieve a specific outcome.Open glossary term being replaced. Training alone reliably produces trained non-users.
FAQ
Common questions
A few practical answers to the questions that usually come up around this term.
What is change management?
It is managing how change is introduced and adopted.
Why is change management important?
It ensures changes are successful and adopted.
What does change management involve?
Communication, training, and support.
Why do changes fail?
Lack of buy-in and poor execution.
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