Strategy
Business Capability
Plain English
What a business is able to do.
Definition
A business glossaryCapabilityCapability refers to an organisation’s ability to perform a specific function or deliver a particular outcome.Open glossary term is an ability an organisation needs to achieve its goals.
In practice
Examples include customer glossaryServiceA service is a component or function that performs a specific task within a system.Open glossary term, glossaryDataData is raw information collected and stored for analysis, processing, or decision-making.Open glossary term analysis, or glossaryProduct DeliveryThe process of building and releasing solutions.Open glossary term.
The reality
glossaryCapabilityCapability refers to an organisation’s ability to perform a specific function or deliver a particular outcome.Open glossary term are often poorly defined or not aligned with glossaryStrategyStrategy is a high-level plan that defines long-term goals and the approach to achieving them.Open glossary term.
FAQ
Common questions
A few practical answers to the questions that usually come up around this term.
What is a business capability?
It is an ability a business needs to operate or succeed.
Why are capabilities important?
They define what a business can achieve.
How are capabilities used?
To plan and structure operations.
What happens with poor capabilities?
The business struggles to deliver effectively.
Related Services
Related Guides
Related Terms