Conversion Optimisation
Session Recording
Also known as: Session replay
Plain English
Recording what users do on your site or app.
Definition
glossarySessionA session is a single period of user interaction with a product, from entry to exit within a defined timeframe.Open glossary term recording captures user glossaryInteractionInteraction refers to any action a user takes within a product and how the system responds. It includes clicks, taps, gestures, and inputs that drive the user experience.Open glossary term within a product for later analysis.
In practice
Used to review glossaryBehaviourBehaviour refers to how users interact with a system, including actions, patterns, and responses.Open glossary term such as clicks, scrolls, and glossaryNavigationHow users move around a website or product.Open glossary term paths.
The reality
Large volumes of recordings can be time-consuming to analyse.
Also known as
Session replay
FAQ
Common questions
A few practical answers to the questions that usually come up around this term.
What is session recording?
It is capturing user glossaryInteractionInteraction refers to any action a user takes within a product and how the system responds. It includes clicks, taps, gestures, and inputs that drive the user experience.Open glossary term for analysis.
Why is it useful?
It shows real glossaryUser BehaviourUser behaviour refers to how users interact with a product, including actions, patterns, and decision-making processes.Open glossary term in glossaryContextThe surrounding conditions that shape behaviour and decisions.Open glossary term.
What is a limitation?
It can be time-consuming to review.
What should you look for?
glossaryPatternA reusable solution to a common design problem.Open glossary term of confusion, hesitation, and glossaryDrop-offDrop-off refers to users leaving a journey before completing a desired action or reaching the next step.Open glossary term.
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