Product

Product Discovery

Plain English

It is the work that helps you figure out what is worth building in the first place.

Definition

The glossaryProcessA process is a defined sequence of steps used to achieve a specific outcome.Open glossary term of understanding problems before building solutions.

In practice

Used to reduce risk and improve decisions.

The reality

Skipping it glossaryLeadA lead is a potential customer who has shown interest in a product or service, typically by providing contact information or engaging with content.Open glossary term to wasted effort.

Related Services

Digital Strategy User Experience User Research

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Ready to improve your product?

UX, research and product leadership for teams tackling complex digital services. The work usually starts where things have become harder than they need to be: unclear journeys, inconsistent products, competing priorities, or teams trying to move forward without a clear direction. I help simplify the problem, shape the right next step, and turn complexity into something people can actually use.

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Previous feedback

I had a fantastic experience working with Andy. One of his most impressive achievements during our time at NHS HEE was masterminding a deeply complex information architecture for a new platform that brought together a large number of legacy websites.

Will Parkhouse

Senior Content Designer

01/20