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User Experience

Delivery

Plain English

Building and releasing the product.

Definition

Delivery is the of building, testing, and releasing a product or .

In practice

Focuses on execution, implementation, and shipping work.

In context

It is the visible half, which is why it absorbs the attention. The questions that decide whether it was worth doing were settled before it started.

The reality

Can become output-focused rather than outcome-focused.

Compared with

Delivery vs Discovery

Delivery the thing right. decides it is the right thing. Measuring a team only on delivery guarantees they will stop asking the second question.

FAQ

Common questions

A few practical answers to the questions that usually come up around this term.

What is delivery?

The of building and shipping work.

What does it include?

Development, testing, and .

Why is it important?

It turns ideas into real products.

What is a common issue?

Focusing on output instead of impact.

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I had a fantastic experience working with Andy. One of his most impressive achievements during our time at NHS HEE was masterminding a deeply complex information architecture for a new platform that brought together a large number of legacy websites.

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