User Experience
User Experience (UX)
Also known as: UX & User Experience
Plain English
How a product feels to use.
Definition
serviceUser ExperienceImprove journeys, reduce friction, and make digital products clearer, simpler, and easier to move through.Open service (UX) refers to the overall experience a person has when interacting with a product, including glossaryUsabilityUsability is how easy and efficient it is for users to complete tasks within a product. It focuses on clarity, simplicity, and reducing effort so users can achieve their goals without confusion or friction.Open glossary term, serviceAccessibilityFind accessibility issues early, improve usability, and build products that are more inclusive, usable, and compliant.Open service, and how it feels to use. It focuses on making products useful, usable, and enjoyable.
In practice
Used to design glossaryUser JourneyThe full path a user takes to complete a task, including every step, decision, and interaction along the way.Open glossary term, glossaryInteractionInteraction refers to any action a user takes within a product and how the system responds. It includes clicks, taps, gestures, and inputs that drive the user experience.Open glossary term, and glossaryInterfaceAn interface is the point of interaction between a user and a system, where inputs are made and outputs are received. It can be visual, physical, or conversational.Open glossary term that meet user needs and reduce friction.
In context
It gets used as a synonym for the glossaryInterfaceAn interface is the point of interaction between a user and a system, where inputs are made and outputs are received. It can be visual, physical, or conversational.Open glossary term, which is how a company ends up with a beautiful app and a two-week glossaryDeliveryDelivery is the process of building, testing, and releasing a product or feature.Open glossary term wait that defines the experience.
The reality
UX is not just design - it’s the result of every decision you make in a product.
Compared with
User Experience vs User Interface
The glossaryInterfaceAn interface is the point of interaction between a user and a system, where inputs are made and outputs are received. It can be visual, physical, or conversational.Open glossary term is what you see and touch. The experience is everything that shapes how the product feels to use: speed, error handling, tone, what happens after. A good UI is one contributor to UX, not the whole of it.
FAQ
Common questions
A few practical answers to the questions that usually come up around this term.
What is UX?
UX refers to the overall experience of using a product.
Why is UX important?
Good UX improves satisfaction, glossaryEngagementEngagement refers to how users interact with a product, content, or experience, including actions like clicks, time spent, and interactions.Open glossary term, and glossaryRetentionRetention measures how well a product keeps users over time by continuing to deliver value. It is a key indicator of product success and long-term viability.Open glossary term.
What does a UX designer do?
They design experiences that are easy and effective for users.
What is the difference between UX and UI?
UX focuses on experience, while UI focuses on visual design.
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