Conversion Optimisation
User Motivation
Plain English
Why someone is doing something.
Definition
User motivation is the underlying reason or drive that causes a user to take action.
In practice
Used to shape messaging, glossaryDelightMoments that exceed user expectations.Open glossary term, and experiences that align with user goals such as saving time, reducing effort, or achieving a desired outcome.
The reality
Products often assume motivation instead of understanding it, leading to weak glossaryEngagementEngagement refers to how users interact with a product, content, or experience, including actions like clicks, time spent, and interactions.Open glossary term and poor glossaryConversionA conversion is any action a user takes that aligns with a defined goal, such as making a purchase, signing up, or completing a task.Open glossary term.
FAQ
Common questions
A few practical answers to the questions that usually come up around this term.
What is user motivation?
It is the reason a user takes action.
Why is user motivation important?
It drives glossaryEngagementEngagement refers to how users interact with a product, content, or experience, including actions like clicks, time spent, and interactions.Open glossary term and glossaryDecision MakingDecision making is the process of selecting the best course of action from available options based on information, goals, and constraints.Open glossary term.
How do you identify user motivation?
Through serviceUser ResearchUnderstand user behaviour, validate ideas, and make clearer product decisions with evidence you can act on.Open service, interviews, and glossaryBehavioural DataBehavioural data captures what users actually do within a product or service.Open glossary term.
What happens if motivation is ignored?
Users disengage or fail to convert.
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