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Information Architecture

Content Strategy

Plain English

A plan for what content to create and how to manage it.

Definition

Content defines how content is planned, created, managed, and maintained to meet both user needs and business goals.

In practice

Guides what content is needed, how it is structured, who owns it, and how it evolves over time.

In context

It becomes necessary at the point where content is being produced faster than anyone can maintain it, which is usually earlier than teams expect.

The reality

Without a , content becomes reactive, inconsistent, and difficult to scale.

Compared with

Content Strategy vs Content Design

decides what content should exist, who owns it and how it is maintained. shapes the individual piece so it works for the person reading it. One is the estate, the other the building.

FAQ

Common questions

A few practical answers to the questions that usually come up around this term.

What is content strategy?

Content is the planning and management of content to meet user and business needs.

Why is content strategy important?

It ensures content is consistent, useful, and aligned with goals.

What does a content strategy include?

Planning, , structure, and lifecycle management.

What happens without a content strategy?

Content becomes inconsistent, duplicated, and ineffective.

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Previous feedback

I had a fantastic experience working with Andy. One of his most impressive achievements during our time at NHS HEE was masterminding a deeply complex information architecture for a new platform that brought together a large number of legacy websites.

Will Parkhouse

Senior Content Designer