Artificial Intelligence
AI Trust
Plain English
How much people glossaryTrustUser confidence that a product, service, or organisation will do what it promises.Open glossary term AI.
Definition
AI glossaryTrustUser confidence that a product, service, or organisation will do what it promises.Open glossary term refers to the level of glossaryConfidenceConfidence is the level of certainty in a decision or outcome based on available evidence.Open glossary term users have in an AI glossarySystemA system is a collection of interconnected components that work together to achieve a specific function or outcome.Open glossary term’s outputs, behaviour, and decision-making.
In practice
Built through transparency, glossaryConsistencyConsistency is the use of uniform patterns, behaviours, and visual elements across a product to create familiarity and predictability. It helps users learn once and apply that knowledge throughout the experience.Open glossary term, explainability, and reliable glossaryPerformancePerformance refers to how quickly and efficiently a system responds to user actions and processes tasks.Open glossary term.
In context
It is asymmetric. It glossaryBuildA build is the process of compiling and packaging code into a runnable application.Open glossary term slowly through consistent usefulness and collapses on a single confident error the user happens to be able to check.
The reality
glossaryTrustUser confidence that a product, service, or organisation will do what it promises.Open glossary term is fragile and can be quickly lost through errors, glossaryBiasBias is a systematic distortion in thinking or data that affects the accuracy of research or decision-making.Open glossary term, or unexpected glossaryBehaviourBehaviour refers to how users interact with a system, including actions, patterns, and responses.Open glossary term.
Compared with
AI Trust vs AI Reliability
glossaryReliabilityReliability is the ability of a system to consistently perform as expected without failure.Open glossary term is a property of the glossarySystemA system is a collection of interconnected components that work together to achieve a specific function or outcome.Open glossary term and can be measured. glossaryTrustUser confidence that a product, service, or organisation will do what it promises.Open glossary term is a state in the user and is shaped by transparency, error handling, and how well the interface signals uncertainty. Reliable systems can still be distrusted.
FAQ
Common questions
A few practical answers to the questions that usually come up around this term.
What is AI trust?
It is the glossaryConfidenceConfidence is the level of certainty in a decision or outcome based on available evidence.Open glossary term users have in AI glossarySystemA system is a collection of interconnected components that work together to achieve a specific function or outcome.Open glossary term and their outputs.
Why is AI trust important?
Without glossaryTrustUser confidence that a product, service, or organisation will do what it promises.Open glossary term, users will not rely on AI glossarySystemA system is a collection of interconnected components that work together to achieve a specific function or outcome.Open glossary term.
How do you build trust in AI?
Through transparency, accuracy, and glossaryConsistencyConsistency is the use of uniform patterns, behaviours, and visual elements across a product to create familiarity and predictability. It helps users learn once and apply that knowledge throughout the experience.Open glossary term.
What breaks trust in AI?
Errors, glossaryBiasBias is a systematic distortion in thinking or data that affects the accuracy of research or decision-making.Open glossary term, and unpredictable glossaryBehaviourBehaviour refers to how users interact with a system, including actions, patterns, and responses.Open glossary term.
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