User Experience

Comprehension

Plain English

It is whether people actually understand what they are seeing or reading.

Definition

How well users understand content, instructions, or glossaryInterfaceAn interface is the point of interaction between a user and a system, where inputs are made and outputs are received. It can be visual, physical, or conversational.Open glossary term.

In practice

Used to test glossaryClarityClarity is how easily users can understand what is happening and what they need to do.Open glossary term and reduce misunderstanding.

The reality

If low, glossaryPerformancePerformance refers to how quickly and efficiently a system responds to user actions and processes tasks.Open glossary term drops.

Related Services

User Experience User Interface Design Accessibility Information Architecture

Related Guides

Cloze Testing

Related Terms

Readability Learnability Cognitive Load

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Previous feedback

I had a fantastic experience working with Andy. One of his most impressive achievements during our time at NHS HEE was masterminding a deeply complex information architecture for a new platform that brought together a large number of legacy websites.

Will Parkhouse

Senior Content Designer

01/20