User Experience

Task Completion

Plain English

Did the user finish the task?

Definition

Task completion measures whether users can successfully complete a specific task.

In practice

Used in guideUsability TestingObserving users complete tasks to identify usability issues, friction, and barriers to success.Open guide to evaluate effectiveness.

The reality

Completion does not always mean the experience was easy or efficient.

FAQ

Common questions

A few practical answers to the questions that usually come up around this term.

What is task completion?

Whether users successfully complete a task.

How is it measured?

Through testing and glossaryObservationObservation is a research method where user behaviour is watched and analysed without interference.Open glossary term.

Why is it important?

It shows if the product works.

What is a limitation?

It does not show effort or difficulty.

Related Services

User Experience

Related Guides

Usability Testing

Related Terms

Success Rate Time on Task Usability

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Previous feedback

I had a fantastic experience working with Andy. One of his most impressive achievements during our time at NHS HEE was masterminding a deeply complex information architecture for a new platform that brought together a large number of legacy websites.

Will Parkhouse

Senior Content Designer

01/20